Versions Compared

Old Version 3

changes.mady.by.user Former user

Saved on

compared with

New Version 4

changes.mady.by.user Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Features

Benefits

PHONON

AVAYA

OZONETEL

1

Fully Cloud Based Platform

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.

  • No Maintenance

  • Pay Per Use

  • Work from anywhere

  • High Speed

  • Security

  • Allows seamless CRM Integration

(tick)

(error)

Hybrid Model

(tick)

Hybrid Model

2

Inbound IVR

Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.

  • Basic

  • Self Service

  • Speech Recognition

  • Call Transactions

  • Voice Biometrics

(tick)

(tick)

Required

Required(tick)

(tick)

(tick)

(tick)

(error)(error)

(tick)

(tick)

(tick)

(tick)

(tick)

3

Cloud Based Recording (AI/ ML Integration)

Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention. With tools available from top public cloud providers, such as IBM Watson, Google Cloud, Microsoft Azure AI and the AWS AI services portfolio, advanced AI and machine learning capabilities are more readily available to enterprises.

  • AWS

  • Google Cloud

  • Microsoft Azure

  • Skit.ai

(tick)

(tick)

(tick)

(tick)

(tick)

(error)

(error)

?(error)

(tick)

(tick)

(error)

(tick)

4

Department of Telecommunications (DoT)

A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license.

(tick)

On Premise

Non - Compliant

5

CRM Integration

  • Marketing and Sales Automation

  • Improved Reporting.

  • Increased Productivity.

  • Better Customer Experience.

  • Detailed Customer Views.

  • Zoho

  • Salesforce

  • Leadsquared

  • Kapture

  • Zendesk

(tick)

(error)

(error)

(error)

(error)

(error)

(tick)

(error)

(error)

(tick)

(tick)

(tick)

(tick)

(tick)

(tick)

6

Digital Channels

Design once. Deploy anywhere

Use the same bot to manage voice and chat interactions. Get readymade one-click integration across various messaging channels.

  • Whatsapp Business solution

  • Intercom Integration

  • Facebook messenger

  • Apple Chat

(error)

(error)

(error)

(error)

(tick)

(tick)

(error)

(error)

(tick)

(error)

(tick)

(tick)

7

Single desktop

Skip screen-switching with a customizable voice and digital desktop that offers 360-degree customer insight.

(error)

(tick)

(error)

8

Drag and Drop IVR

Build and modify complex IVRs without wiring a single line or code.

(tick)

(error)

(tick)

9

Modes of Agent Login

  • Mobile

  • Landline

  • Softphone

  • WebRTC

  • Desktop

(tick)

(tick)

(tick)

(tick)

(tick)

(error)

(error)

(error)

(error)

(tick)

(tick)

(tick)

(tick)

(tick)

(tick)

10

Voice-to-text transcription

Help employees in the moment by providing real-time prompts based on spoken words or phrases.

Automatic transcriptions can help you maintain records or derive deep customer and performance insights.

(error)

(tick)

(error)