Competitor Analysis:

	Features	Benefits	AVAYA	OZONETEL
1	Fully Cloud Based Platform Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.	No Maintenance Pay Per Use Work from anywhere High Speed Security Allows seamless CRM Integration	Hybrid Model	Hybrid Model
2	Inbound IVR Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.	Basic Self Service Speech Recognition Call Transactions Voice Biometrics
3	Cloud Based Recording (AI/ ML Integration) Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention. With tools available from top public cloud providers, such as IBM Watson, Google Cloud, Microsoft Azure AI and the AWS AI services portfolio, advanced AI and machine learning capabilities are more readily available to enterprises.	AWS Google Cloud Microsoft Azure Skit.ai
4	Department of Telecommunications (DoT) A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license.	Compliant Audiotext License Guide https://www.livemint.com/industry/telecom/dot-makes-audio-conferencing-audiotex-or-voice-mail-services-part-of-unified-license-11640869965748.html https://dot.gov.in/relatedlinks/voice-mail-audiotext-ums License Holder	On Premise	Non - Compliant
5	CRM Integration Marketing and Sales Automation Improved Reporting. Increased Productivity. Better Customer Experience. Detailed Customer Views.	Zoho Salesforce Leadsquared Kapture Zendesk
6	Digital Channels Design once. Deploy anywhere Use the same bot to manage voice and chat interactions. Get readymade one-click integration across various messaging channels.	Whatsapp Business solution Intercom Integration Facebook messenger Apple Chat
7	Single desktop Skip screen-switching with a customizable voice and digital desktop that offers 360-degree customer insight.
8	Drag and Drop IVR Build and modify complex IVRs without wiring a single line or code.
9	Modes of Agent Login	Mobile Landline Softphone WebRTC Desktop
10	Voice-to-text transcription Help employees in the moment by providing real-time prompts based on spoken words or phrases.	Automatic transcriptions can help you maintain records or derive deep customer and performance insights.