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Save Cost | With Phonon WebCall, agents can take calls directly from the Central Agent UI, so you do not have to procure any additional Softphone Licence, Deskphones or Mobile Phones for your agents! Considering an average cost of ₹3,000 per licence license or deskphone, for every 100 agents, that’s a saving of ₹3,00,000! | ||||
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| 1 | One Provider | By working with a single provider providing the end-to-end call center solution, you remove the headache & time cost of:
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| 2 | Quick Deployment | With Phonon WebCall available pre-integrated, the time-to-go-live is drastically reduced. Now, Call Centre is just get-set-go process! | |||
| 3 | Improved Agent Experience | Increasing the agent efficiency and improving the agent convenience by eliminating the 3rd party device to manage calls. | |||
| 4 | More Productivity | Advanced Features such as Auto Answer removes the time wasted to receive incoming calls, and time wasted due to telecom delays. With Auto Answer enabled, the calls get connected in an instant the call is allocated to the agent! Since VoIP calls do not face telecom congestion issues, calls also do not get missed / not land on the agent. | |||
| 5 | Better Security | DLTS-SRTP encryption method, makes the call line highly secured and it also detects man-in-the-middle attacks | |||
| 6 | More Scalable
| 7 | Operational flexibility | As the contact center solution integrated with the Phonon WebCall can reach any location, agents can work from home or any other location. All they need is an internet connection and a compatible web browser. They no longer need to be present at the main call center. | |
| 87 | Mobility | Allows the agent to remotely access the phone system. |
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