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We will provide new option 'Web Call' in the Agent login screen from where the agents can select the Web Call to login to the system.
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When the agents logs in the system and selects Web Call, then the system will first whether the browser version is compatible to run the Web Call. (Refer the Prerequisites mentioned above to verify whether the browser version is supported to run the Web Call).
If the browser version is non-compatible, the system will disable the Login as Agent button and show the following message:
