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  • At Phonon, we have provided one centralized solution from where the agents can take and make calls from our application itself from just the click of a button.

  • Increasing the agent efficiency and improving the agent convenience by eliminating the 3rd party device to manage calls.

  • We have also provided basic and configurations configuration to the admins like Enable Auto Answer (incoming calls) Auto-Answers After (sec) so that admins can manage their call center setup as per their convenience.

  • Integrating WebRTC solution with the Phonon application makes life of agents simpler by allowing them to handle calls through our application itself.

  • This solution eliminates the clients’ cost of owning dedicated landlines or 3rd party softphone applications, so it highly cost effective and reliable source of VoIP.

  • DLTS-SRTP encryption makes the call connection highly secured.

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Release Summary

Release Version

Schedule

Phonon Web Call - Integration with WebRTC on Agent UI

Status
titleALPHA RELEASE

Status
colourYellow
titlePUBLIC BETA

Status
colourYellow
titleV1.0

Auto Answer After (sec)

Status
colourYellow
titleV1.2

Connection Indicator

Status
colourYellow
titleV1.3

Agent Setup to select Microphone & Speaker

Status
colourYellow
titleV1.4

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