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At Phonon, we have provided one centralized solution from where the agents can take and make calls from our application itself from just the click of a button.
Increasing the agent efficiency and improving the agent convenience by eliminating the 3rd party device to manage calls.
We have also provided basic configuration to the admins like Enable Auto Answer (incoming calls) so that admins can manage their call center setup as per their convenience.
Integrating WebRTC solution with the Phonon application makes life of agents simpler by allowing them to handle calls through our application itself.
This solution eliminates the clients’ cost of owning dedicated landlines or 3rd party softphone applications, so it highly cost effective and reliable source of VoIP.
DLTS-SRTP encryption makes the call connection highly secured.
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Workflow
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Key Benefits of Web RTC on Agent UI
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