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How WebRTC based communication works
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Key Benefits of Web RTC on Agent UI
Save Cost | With Phonon WebCall, agents can take calls directly from the Central Agent UI, so you do not have to procure any additional Softphone Licence, Deskphones or Mobile Phones for your agents! Considering an average cost of ₹3,000 per license or deskphone, for every 100 agents, that’s a saving of ₹3,00,000! | |
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| 1 | One Provider | By working with a single provider providing the end-to-end call center solution, you remove the headache & time cost of:
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| 2 | Quick Deployment | With Phonon WebCall available pre-integrated, the time-to-go-live is drastically reduced. Now, Call Centre is just get-set-go process! |
| 3 | Improved Agent Experience | Increasing the agent efficiency and improving the agent convenience by eliminating the 3rd party device to manage calls. |
| 4 | More Productivity | Advanced Features such as Auto Answer removes the time wasted to receive incoming calls, and time wasted due to telecom delays. With Auto Answer enabled, the calls get connected in an instant the call is allocated to the agent! Since VoIP calls do not face telecom congestion issues, calls also do not get missed / not land on the agent. |
| 5 | Better Security | DLTS-SRTP encryption method, makes the call line highly secured and it also detects man-in-the-middle attacks |
| 6 | Operational flexibility | As the contact center solution integrated with the Phonon, WebCall can reach any location, agents can work from home or any other location. All they need is an internet connection and a compatible web browser. They no longer need to be present at the main call center. |
| 7 | Mobility | Allows the agent to remotely access the phone system. |
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Key Features
Plug n Play | Just use any Chrome Desktop Browser v90+ with a stable internet connection of 100 KBs and a headset, and the agents are ready to take calls | |
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| 1 | High Definition Audio |
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| 2 | Auto Answer |
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| 3 | Secure | Secure connection with TLS & SRTP encryption |
| 4 | Setup | Agent can directly setup the preferred Microphone & Speakers |
Phase 1 Roadmap
Release Summary | Release Version | Schedule |
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Release Summary | Release Version | Schedule | ||||||
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Phonon Web Call - Integration with WebRTC on Agent UI |
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Auto Answer |
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Connection Indicator |
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Agent Setup to select Microphone & Speaker |
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Pricing
Phonon Web Phone will be available free-of-cost with Agent Licence
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