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WebRTC | PSTN | Softphone |
|---|---|---|
Provides built in browser based call management | Requires dedicated line to manage the calls. | Requires installing 3rd party software application to manage calls. |
Convenient for the agents to operate handle calls from the Agent UI itself. | Causes inconvenience to the agents to work with customer over the call. | Agents are dependent on the application services to manage calls. |
Highly scalable and high mobility. | Limited scalable and low mobility | Requires regular software updates to make it scalable. |
Calling is made through VoIP so it is cheaper to operate. | The call charges are quite higher than VoIP. | High internet bandwidth is required to operate VoIP calls. |
Advantages of implementing WebRTC solution
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