Features | Benefits | PHONON | AVAYA | OZONETEL | |
|---|---|---|---|---|---|
| 1 | Fully Cloud Based Platform Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale. |
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Hybrid Model |
Hybrid Model |
| 2 | Inbound IVR Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition. |
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| 3 |
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| 4 |
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Required Required
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| 35 |
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| ❌ |
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| 6 | Cloud Based Recording (AI/ ML Integration) Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention. |
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| 7 |
| | ❌ | | |
| 8 |
| YES
| ? ❌ ? | ❌ | |
| 49 | Department of Telecommunications (DoT) A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license. | YES | On Premise | Non- Compliant | |
| 10 | CRM Integration
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| | ❌ | |
| 11 | Drag and Drop IVR Build and modify complex IVRs without wiring a single line or code. | | ❌ | | |
| 12 | Modes of Agent Login |
| | ❌ | |
| 13 |
| | ❌ | | |
| 14 |
| | ❌ | | |
| 15 |
| | ❌ | | |
| 16 |
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| 17 | Voice-to-text transcription Help employees in the moment by providing real-time prompts based on spoken words or phrases. | Automatic transcriptions can help you maintain records or derive deep customer and performance insights. | | | ❌ |
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