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Features

Benefits

PHONON

AVAYA

OZONETEL

1

Fully Cloud Based Platform

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.

  • No Maintenance

  • Pay Per Use

  • Work from anywhere

  • High Speed

  • Security

  • Allows seamless CRM Integration

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2

Inbound IVR

Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.

  • Basic

  • Self Service

  • Speech Recognition

  • Call Transactions

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Required

Required

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3

Cloud Based Recording (AI/ ML Integration)

  • AWS

  • Google Cloud

  • Microsoft Azure

YES

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4

Department of Telecommunications (DoT)

YES

On Premise

Non - Compliant

  • No labels

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