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What is Web Phone
Web Phone is a solution that provides the facility for the users to make and take calls through the internet browsers.
Web Phone uses WebRTC Technology to deliver secure and robust VoIP calls through browsers.
Steps to be followed
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Please open the Google Chrome application
Click on a new tab and open Zoho CRM
Request you to login to the Zoho CRM with your valid user credentials
Now, click on a new Tab and open Phonon Central
Request you to enter valid user credentials on Phonon Interface
Click on “Login” button and you’ll be successfully logged in
Please select the “WebCall” option
Now, click on “Login as Agent”
Once you are logged in successfully go to Zoho CRM and initiate a click2call request
Once you’ve initiated a call, you will hear a ringing sound and you’d need to click on the “Allow” button(only the first time) on the popup that comes on the Phonon Agent interface i.e. “central.phonon.io wants to use your microphone”
This will only be required for the first time and from now onwards, every time you initiate a click2call, you will hear a ringing tone where you will have to go to the Agent Interface and the call will be connected automatically.
Video For Reference
Frequently Asked Questions
My screen is stuck on “Incoming Call” with Web Phone OR
My calls are directly “Missing” with Web Phone
Solution:
Please check if you have provided the “Microphone” permission as stated above. To check the same, click on the
Ensure to enable the permission.
If the issue is still not resolved, click on “Reset Permission” on the second screen below.
If the issue is still not resolved, go to any online site like online-voice-recorder.com and try to record anything. If you’re not able to record, there’s some device issue. Reach out to your IT Team.
