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Web Phone is a solution that provides the facility for the users to make and take calls through the internet browsers.
Web Phone uses WebRTC Technology to deliver secure and robust VoIP calls through browsers.
🇮🇳 TRAI Regulations
SIP Calling with WFH Agents have been recently green-lighted by the Department of Telecommunications.
Please refer to this DoT Document updated on 23rd June, 2021, here's the official link to the PDF: https://dot.gov.in/sites/default/files/Revised%20OSP%20Guidelines.pdf.
Once you open it, please go to Page 6, where you'll find Chapter 4 "Work From Home/Work From Anywhere". Refer to Point 2, which states
2. Interconnection of remote agents to the OSP centre is permitted using any technology including boardband over wireline/wireless
Any technology includes SIP calling. We have also enhanced the security of the VoIP calls with end-to-end encryption and SRTP support.
WebRTC vs PSTN vs Softphone
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