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Please follow this guide to login and configure Softphone Calling on your Android or iOS Smartphone.

Before You Begin

Please ensure that you have following as prerequisites:

  1. Voice Call Bandwidth: ~1 Mbps stable internet connection

    1. Please go to speed.cloudflare.com and ensure you get atleast 2 Mbps download and upload speed, as your smartphone will also be using some bandwidth.

    2. Jitter describes how stable your internet connection is. Please ensure it’s less than 30ms.

  2. Android OS version compatible with your SIP Client.

  3. Central Agent UI login with Sofphone Option enabled.

For this guide, we’ll be using Zoiper 5 on Android OS, but you can use any SIP Client application which supports encrypted calling (SRTP support) on any platform that it supports.

1. Installing SIP Client

  1. First, please install Zoiper app on your Android or iOS Smartphone.

  2. You can install Zoiper from Playstore by clicking here, searching “zoiper“ in playstore, or scan the below QR Code from your smartphone.

Android Playstore

(Click)

Scan QR Code:

Search for following

2. Login to Agent UI

1. Sign In: On your Desktop or Mobile, head over to https://central.phonon.io/ and Sign In with your credentials.

2. Check Softphone: Once signed in, you should see an option called “Softphone”. Click on it

If you don’t see the softphone option, please contact your supervisor.

3. Click on Softphone: Click on the softphone option, and you’ll see 3 fields on the screen

Please note the Username and Password fields.

Do not click on “Login as Agent” as of yet, as you’ll need to enter the credentials in below steps.

4. Open Zoiper & Scan:

a) Please go to the link: https://www.zoiper.com/en/page/7ffe28d9dca6d324ec5e0edef9bb57be?u=&h=&p=&o=&t=&x=&a=&tr=

b) Follow the steps mentioned on the page, and scan the QR code available. You can find the QR Code here.

Do not download the QR Code image and share it with anyone, as a new image is generated every time.

c) Enter the Username and Password fields in the Zoiper App as provided on your Agent Login page as per the Step 3. Once entered, click on OK. You’ll be logged in to Zoiper.

d) Check if your account is ready to use by clicking the settings icon in the top right corner.

Enter the Username & Password and Click on OK

Click on the settings icon on the top right.

Check if the “Account is Ready” is showing

When you scan the image, and if you see “Provision Error”, reload the Zoiper Configuration page provided above as the QR Code image has expired.

5. Login to Agent UI

Once your Zoiper app is showing “Account is Ready”, click on “Login as Agent” on the Central Agent UI portal.

You’re now ready to take calls from Zoiper.

Calling Screenshots:

Incoming Call

Call Connected

After Call Work

Agent FAQs:

  1. I can see “Agent is now allowed to Login” error after sign in

    1. Please reach out to your supervisor to add you in Agent Group.

    2. If you’re the supervisor, check if the agent is added any Agent Group or not. For more steps, please go through the Supervisor Userguide.

  2. I cannot see the “Softphone” option after Signing In

    1. Please reach out to your supervisor to enable Softphone for you account

    2. If you’re the supervisor,

      1. Please ensure that softphone has been enabled in your account. You can reach out to help@phonon.io to get that activated in your account. If it’s already activated in your account,

      2. Check which Agent Group the agent belongs to on the Agents page, and check if “Softphone” is enabled in that particular Agent Group.

  3. For any other query, please reach out to your supervisor.

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