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At the end of this article, you will be able to configure a SIP Device from Phonon Central to the Softphone behind a Proxy. The article will also assist you with the softphone configuration process.

Configuring a Phonon Central SIP device with Softphone.

Here for the configuration, we are using the Zoiper Softphone and this document will help configure the Zoiper behind the Proxy towards Phonon Central.


For the Zoiper configuration, firstly you should download the application from the website https://www.zoiper.com/en/voip-softphone/download/current , and select your operating system.

zoiper1.JPG

 

Once downloaded, run the installation file on your desktop with all the standard settings.

For Configuring the softphone we need below details.

  • Softphone Username

  • Softphone Password

  • SIP Proxy IP

  • SIP Domain

 Next, you should enter the chosen device information on the Zoiper application. Firstly, the Softphone Username and the Softphone Password.

 Once you proceed with login then enter the Phonon Central server Domain name to which the Zoiper application will connect.

Now you have entered the connection details you will be moved to the Proxy details page. Enter respective username and Proxy Server IP Here.

Once enter the Proxy details, you will be redirected to the Transport identification page

  • Your account does not register?

If there is no configuration identified. Kindly go back to the previous screens and recheck teh entries with configuration details received from Phonon Team.

You are now ready to make your first call using Phonon Central.

You can configure and test the audio from Settings and can make necessary changes for audio configuration.

Now You can log in on Phonon Central and initiate the login. Once you initiate login you can get a call like the below image. You can answer the call and start the calling using Phonon Central.

SIP RESPONSE CODES

 

SIP 401

It is sent by the server and means there is something wrong with the account credentials you configured.
Try to put your username in the "authentication username" field in the account options.


Contact your system administrator or Phonon Helpdesk team for more assistance.

SIP 403  / Bearer capability not authorized

SIP 403 is shown when the server understands your request but is refusing to fulfill it.

Contact Phonon Helpdesk team for assistance.

SIP 408 / Request timed out

SIP 408 is shown when:

  • the request was unable to reach the Proxy server within the suitable amount of time;

  • when the response cannot reach you.
    Make sure that a routing device/firewall is not blocking any ports used by Zoiper.
    If the issue remains unaffected or if it did not exist before (appeared recently), you should contact your network administrator to check if any changes had been introduced to your network setup.

SIP 409 / Temporary failure

 There is a temporary network failure. Please retry your request later or report the issue to your network administrator.

SIP 503 / Transport Failure

This error message is shown when Phonon Central is unable to process the request for some reason, for example when the service you are trying to use is unavailable.
Please make sure all account details and the server hostname are entered correctly.

SIP 504 / Gateway timeout / Recovery on timer expiry

This error message indicates a network issue.
Make sure your firewall is not blocking the ports.

  

 

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