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Integrations on Central → Admin

Central Admin → Agent Groups → Agent Login Options: We will provide additional option 'Web Call' which is the browser based WebRTC softphone which we will implement.

When the admin user turn on the option, the agents will have the option to login with the Web Call.

  • Currently, the Auto Answer feature is enabled which means that all the incoming calls that the incoming calls from the customers are answered by the system on the Agent UI.

Changes in Agent UI

Login Screen

  • We will provide new option 'Web Call' in the Agent login screen from where the agents can select the Web Call to login to the system.

  • Once logged in, agents are good to go and ready to take and make calls from the Agent UI itself.

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