Background
Suppose you’re using an Android Tab/Mobile, and you log in to Phonon Agent Interface in one tab, and in new tab, login to any CRM such as Zoho or SalesForce etc.. From the CRM, you initiate a Click2Call, and hear a ringing coming, but the call doesn’t auto-answer on Phonon Central.
Reason: Auto-Answer in a background tab is disabled by Google Chrome. When the call is answered, the audio of the agent starts recording. Now in case of a Desktop Chrome, you can see a red icon which indicates the audio is being recorded. However, in case of an Android Phone / Tab, if a background tab starts recording, the user might not even know about it. This can cause some serious privacy concern, and that seems to be the reason why Google Chrome on Android doesn’t allow recording from microphone without the tab being active.
This prevents the call from being auto-answered and can lead to a missed call for the agent. This document provides a solution on how you can easily use Chrome for Android with Split Tab feature of Chrome.
Minimum Requirements
For Agent Interface Android, following are the minimum requirements:
OS: Android 10 and above. https://support.google.com/android/answer/7680439
Browser: Google Chrome on the latest version. https://www.google.com/chrome/update/
Internet:
On mobiles and tabs or devices connected over personal internet: 4G/LTE with good signal quality or good broadband connection.
For devices on corporate networks with ILL: 150kbps per user
Accessories: Headset or Earphone support is highly recommended.
System Specifications: Depends on use-cases. Minimum is 4 GB RAM.
https://phonon.atlassian.net/wiki/spaces/PS/pages/341475877/Best+Practices+for+Agent+Connect#Bandwidth-for-Web-call-and-agent-UI gives more details on checking your internet connectivity and ensuring your internet connectivity is fine. Poor internet connectivity can lead to voice quality and message garbled issues.
How to Use: Split Screen to open multiple tabs on Google Chrome
Although the steps may differ for different models, the following are the key steps:
#1 | Open Google Chrome Android App, and go to https://central.phonon.io/agent-ui/ Interface to Login. |
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#2 | Login to your account with your credentials → Select the option for WEBPHONE and Login as AGENT . Tip: Go on a pause if you start getting any calls. Ensure to always allow all permission where-ever asked! |
#3 | Open “Recent Apps” screen. Usually, one of the navigation button with a box or three horizontal bars.   |
#4 | Long press on the recently opened Google Chrome icon. |
#5 | Select “Open in split screen view”. Phonon Agent Interface should open in the upper pane |
#6 | Open any other app in the lower pane, such as “Settings” |
#7 | On the upper pane, click on the menu button of Google Chrome (“⋮”) → New window |
#8 | Upon clicking “New Window” and new tab should open in the bottom pane. Login to Zoho CRM or any third party website on the lower pane. |
#9 | Use the Line in the middle of the screen. Drag it upwards to decrease the size of the Phonon Agent Interface on the upper pane, and give more room to the bottom pane where Zoho CRM is open. |
## | That’s it. You’re ready to take calls. Whenever you get call, all the call controls will be available in the top half of the screen. |
Video Steps
FAQs & Known Issues
#1: After clicking on Web Phone, it’s not loading.
Please try refreshing the web page once.
#2: I’m not able to hangup the call.
Please refresh the web page once, it will disconnect the call.
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