Please follow this guide to login and configure Softphone Calling on your Android or iOS Smartphone.
Before You Begin
Please ensure that you have following as prerequisites:
Voice Call Bandwidth: ~1 Mbps stable internet connection
Please go to speed.cloudflare.com and ensure you get atleast at-least 2 Mbps download and upload speed, as your smartphone will also be using some bandwidth.
Jitter describes how stable your internet connection is. Please ensure it’s less than 30 20ms.
Android OS version compatible with your SIP Client.
Central Agent UI login with Sofphone Option enabledDesk-phone Option enabled.
Ensure you’re using Single SIM mode.
Block all incoming calls. If you’ll receive a telecom call during the SIP Call, the SIP call will drop. You must enable Call Forwarding on your android smartphone.
For this guide, we’ll be using Zoiper 5 on Android OS, but you can use any SIP Client application which supports encrypted calling (SRTP support) on any platform that it supports.
1. Installing SIP Client
Download and Install Zoiper:
First, please install Zoiper app on your Android or iOS Smartphone.
You can install Zoiper from Playstore by clicking here, searching “zoiper“ in playstore, or scan the below QR Code from your smartphone.
Click the Link next to your name for a QR Code:
Name | QR Code | Username | |
|---|---|---|---|
| 1 | Selva | Click Here | 146486 |
| 2 | Mahadevi | Click Here | 146956 |
| 3 | Divya | Click Here | 146496 |
| 4 | K Akshaya | Click Here | 146511 |
| 5 | M Latha Priya | Click Here | 146481 |
| 6 | Sangeeta Pal | Click Here | 147656 |
| 7 | Phonon_Abhinandan | Click Here | 249801 |
| 8 | AnkitPhonon | Click Here | 240881 |
| 9 | Ritika_Phonon | Click Here | 246281 |
Do not download the QR Code image and share it with anyone, as a new image is generated every time.
When you scan the image, and if you see “Provision Error”, reload the QR Code Page provided above as the QR Code image has expired.
Open Zoiper and Scan the QR Code
Open the Zoiper App
Click on QR Code image
Scan the QR Code on your desktop
Check if successfully added
Now Click Back button on your android device twice to come to home screen.
2. Setting up Agent UI
1. Sign In
:to Phonon Central Agent UI
On your Desktop or Mobile, head over to https://central.phonon.io/ and Sign In with your credentials.
2. Check
SoftphoneDeskphone:
Once signed in, you should see an option called “Softphone”“Deskphone”. Click on it
If you don’t see the softphone deskphone option, please contact your supervisor.
3.
Click on Softphone:Enter your Username:
Click on the softphone Deskphone option, and you’ll see 3 fields on the screen
Please note the Username and Password fields.
| Note |
|---|
Do not click on “Login as Agent” as of yet, as you’ll need to enter the credentials in below steps. |
4. Open Zoiper & Scan:
a) Please go to the link: https://www.zoiper.com/en/page/7ffe28d9dca6d324ec5e0edef9bb57be?u=&h=&p=&o=&t=&x=&a=&tr=
b) Follow the steps mentioned on the page, and scan the QR code available. You can find the QR Code here.
Do not download the QR Code image and share it with anyone, as a new image is generated every time.
c) Enter the Username and Password fields in the Zoiper App as provided on your Agent Login page as per the Step 3. Once entered, click on OK. You’ll be logged in to Zoiper.
d) Check if your account is ready to use by clicking the settings icon in the top right corner.
Enter the Username & Password and Click on OK
Click on the settings icon on the top right.
Check if the “Account is Ready” is showing
When you scan the image, and if you see “Provision Error”, reload the Zoiper Configuration page provided above as the QR Code image has expired.
5. Login to Agent UI
Once your Zoiper app is showing “Account is Ready”, click on “Login as Agent” on the Central Agent UI portal.
You’re now ready to take calls from Zoiper.
Calling Screenshots:
Incoming Call
Call Connected
After Call Work
enter the 6 digit username from above tableand click on Send OTP
4. You’ll receive a Voice Call OTP
Enter the 6 digit OTP, enter it, and then click on Login As Agent.
5. Congratulations, you’re now ready to take calls on your Zoiper Mobile App
Best Practices:
Please ensure following options are enabled in your SIP Client:
Auto Answer is enabled.
You have a stable internet connection.
Ensure you’re using Single SIM mode.
Block all incoming calls. If you’ll receive a telecom call during the SIP Call, the SIP call will drop. You must enable Call Forwarding on your android smartphone.
For Zoiper, please set following configurations:
Settings > Connectivity > Keep Alive WiFi is Enabled
Settings > Connectivity > Run In Background is Enabled
Settings > Calls > Auto Answer Incoming Calls is Enabled (Paid Version)
Settings > Calls > Instant Auto Answer is Enabled (Paid Version)
Agent FAQs:
I can see “Agent is now allowed to Login” error after sign in
Please reach out to your supervisor to add you in Agent Group.
If you’re the supervisor, check if the agent is added any Agent Group or not. For more steps, please go through the Supervisor Userguide.
I cannot see the “Softphone” “Deskphone” option after Signing In
Please reach out to your supervisor to enable Softphone for you account
If you’re the supervisor,
Please ensure that softphone has been enabled in your account. You can reach out to help@phonon.io to get that activated in your account. If it’s already activated in your account,
Check which Agent Group the agent belongs to on the Agents page, and check if “Softphone” “Deskphone” is enabled in that particular Agent Group.
For any other query, please reach out to your supervisor.