DID vs Toll Free Number.png Customer Care is something that every firm tries to focus upon and no firm wants clients who are not happy with their customer service. As a result, firms have a team of customer care executives, who either operate with a dedicated toll-free number or with a mobile number. All things have their pros and cons and using either of these types of numbers also has. So, read on to know more about the features of DID numbers and toll-free numbers.…

Phonon uses telecom landlines for enterprise grade calls. Our enterprise customers often demand a 10-digit phone number for their outbound calling processes. This calling is done through GSM SIM banks or through Mobile SIPs, as claimed by some vendros. This paper details why Phonon does not recommend usage of Mobile CLI banks for enterprise grade solutions; and suggestions to improve connectivity through OTT solutions. What are GSM SIM Banks? GSM SIM Box image-20211217-151426.…

What is Omnichannel Communication? Omnichannel Communication is not just a buzzword. It's a way for brands to strengthen relationships with their customers. Omnichannel communications refer to a singular experience for customers across all channels. Integrating omnichannel communications throughout the customer journey, especially in a complex environment like a contact center, requires the right infrastructure and single interface for multiple channels- SMS, Phone Calls, Chatbots, Email,…

What is Click to Call? You might’ve heard the term “Click to Call” often, it's all over the web. But what exactly is it? Click to Call is nothing but a cloud solution that enables your customers to place a call without having to enter any number into their dialer. In literal terms, this technology makes the process simple by allowing your customers to click on a button or link rather than copy-pasting and fidgeting between two apps just to dial a number.…