HDFC Life On Premise-Best Practices for Agent Connect.

Owned by Anand Dubey
Last updated: Jun 19, 2024
2 min read

While using a Desktop or Laptop Ensure Minimum System Requirements:

Upgrade Chrome Browser:Latest Google Chrome version https://www.google.com/chrome/update/

  1. Stable 1.6 Mbps Internet Speed

  2. (Optional) Mobile Phone with ≥ -85 dBm Signal Strength or Landline

Disable Memory Saver Settings:

  1. Type the following in the address bar: chrome://flags/#enable-memory-saver

    image-20240207-063513.png

     

  2. Set the flag of all the Memory Saver labels to DISABLED

    image-20240207-063709.png

     

  3. Click the Relaunch button in the bottom right

Always Keep the Sites Active:

  1. Navigate to Chrome Settings.

  2. Go to chrome://settings/performance on your Chrome browser

  3. Keep Active Site option needs to be enabled for domain voice.hdfclife.com.

 

 

Prerequisites for ports opening - New location (Mumbai)

Source

Destination

Port

Protocol

Flow

Source

Destination

Port

Protocol

Flow

Any

172.27.38.50

5061

TCP

Bidirectional

Any

172.27.38.50

10000-20000

UDP

Bidirectional

Agent Machine

voice.hdfclife.com

443

HTTPS

Unidirectional

Agent Machine

one-eli.hdfclife.com/#/contactcenter/user?aniNumber=9972020909&connectionId=<<PhononuUID>>

443

HTTPS

Unidirectional

NB - Once the prerequisites for port opening are completed, we need one agent machine at the location to test the agent UI login and other related functionalities before Go Live.


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This document has been developed by Phonon.io for the sole and exclusive use of the customer / prospective customer with whom this document is being shared. Further, this document has been provided by Phonon.io to the recipient in good faith and based on request from the recipient for the same. This document is a confidential document and contains confidential product technology, workflow and commercial details that are for the sole usage of the intended recipients of this document. Recipients are advised not to share this document with any third party that is not the intended recipient of this document and neither to bring this document in full or parts into the public domain. Any unauthorized access may be brought to Phonon.io’s notice immediately. Phonon.io is free to take any legal action it deems necessary against any person or entity that violates this confidentiality agreement. Phonon.io is bound and governed by the rules of the state of Gujarat in India. In case you are not in agreement with the terms set in this clause or are not an intended recipient of this document, please destroy the document and intimate us of the same at info@phonon.io.