Bulk Handover | Renish Narola
- Renish Narola (Unlicensed)
This document outlines the operational methods employed by Phonon to deliver Notification and Bulk services to its clientele. It provides an overview of the processes, workflows, and key operational practices that ensure efficient and seamless service delivery across various client engagements.
Below Attached is the list of Central Client Bulk-Account Details
Sr. No | Client Name | Account ID | Client ID | Services |
1 | HDFC Collection | 668 | 126563 | Collections: Click-to-Call (Manual Agent Dialing) |
2 | HDFC Collection | 1182 | 135582 | Auto Outbound Calling |
3 | HDFC | 5066 | 165961 | Bulk SMS Push / Pull |
4 | SPOCTO - HDFC (Main) | 3541 | 155871 | Robo Calling |
5 | Spocto Axis | 5876 | 172881 | Robo Calling |
6 | Spocto Axis Finance | 5961 | 173306 | Robo Calling |
7 | Spocto IIFL | 5976 | 173346 | Robo Calling |
8 | HDFC Asset Management Company Ltd | 925 | 132855 | Missed Call to Call-back on Central |
9 | Mumbai International Airport Limited | 1077 | 135227 | Central Emergency Notification System |
10 | HDFC Bank | 4786 | 163986 | Wealth Outbound Calling |
11 | HDFC BANK LIMITED | 5301 | 167496 | Bulk SMS Push / Pull |
12 | HDFC BANK LIMITED | 5306 | 167501 | Bulk SMS Push / Pull |
Spocto Account Details
The Spocto Accounts are responsible for managing Robo Calling and IVR services through an automated API upload method to trigger campaigns. This account operates with a fully automated setup, including automatic DID rotations. A unique configuration is employed where a primary server (pbx-25) is linked to five other servers, allowing streamlined activation and deactivation of listeners to efficiently handle large data flows.
Key considerations for monitoring Spocto include maintaining a consistent data volume process throughout the day and verifying that DID rotations are functioning as scheduled per CRON timings. Additional monitoring can be conducted through the attached dashboards.
DASHBOARD LINKS
Sr. no | Account Name | Account ID | Cust ID | DIDs Attached | Rotational Logic | Business Hour | DID per day | CRON Timing | Daily Volume | Stakeholder |
1 | Spocto - Main | 3541 | 155871 | 2717 | 1 Hour 30 min | 9:00 - 18:00 | 6 | 10:30 | 5-35 Lakh | Arjit Das |
12:00 | ||||||||||
1:30 | ||||||||||
3:00 | ||||||||||
4:30 | ||||||||||
6:15 | ||||||||||
2 | Spocto Axis | 5876 | 172881 | 350 | 2 Hours 15 min | 8:00 - 19:00 | 4 | 11:15 | Around 8 Lakh | Salomi Dsouza |
1:30 | ||||||||||
3:45 | ||||||||||
6:15 | ||||||||||
3 | Spocto Axis Finance | 5961 | 173306 | 180 | Daily Basis | 8:00 - 19:00 | 1 | 6:30 | 30K | Kamlesh Sigwan |
4 | Spocto IIFL | 5976 | 173346 | 240 | 3 Hours | 9:00 - 19:00 | 3 | 12:00 | 4 Lakh | Saksham Chaudhry |
3:00 | ||||||||||
6:15 |
Bulk Training Sessions
Additional Resources
Other IMP Docs: https://drive.google.com/drive/folders/1p2KH8PFhc87_Jr7eGPb2Ti6af4gxNrjX?usp=drive_link
NDNC Formats: https://drive.google.com/drive/folders/14jNZFVpnMZt36xBKredTw7bkfzbDvKRo?usp=drive_link
Mail Formats for NDNC Complaints : https://docs.google.com/document/d/1Nb6OOw6jQd9K2EDyXmclp_1j7rKRJlGNh5W2g6zleYU/edit?usp=sharing
Rate Plan Reference Docs: https://drive.google.com/drive/folders/1ZYzUPymX9lCCJ2dWIzPu9k1BupxF8JOi?usp=drive_link
Bulk Servers and Database Tables: https://docs.google.com/spreadsheets/d/1dkdgQjB0V5wnGab0bZ8UGCyXc4_JyTRyBVIZqAkj5Js/edit?usp=sharing
Realtime Accounts Test Agent Details: https://docs.google.com/spreadsheets/d/1wHN_gDZ5aqt5nhR66GnHeZn_cHeNZnfs5IS1VM1m71w/edit?gid=1041879652#gid=1041879652
Bulk Operations: Powering client success with scale, precision, and the revenue engine that drives it all!
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