2021-04-26 | Phonon Central to Cloud Migration

Owned by Abhinandan Shah (Deactivated)
Last updated: Apr 24, 2021
3 min read

Summary:

  • We are moving from Data Centre model to Cloud Compute model to reduce operating, technical and business risks, enable flexibility and scalability in technical operations by moving to AWS Cloud at Mumbai (ap-south-1)

  • IP Addresses and some DIDs will get changed. Please review them here.

  • These changes will rollout between May 1 to May 8 2021. There would be a downtime of X hours on X May, 2021.

Does it impact me?

If you’re receiving this email, we need your attention and action for few changes. There are no major impact on any services.

Why are we making these changes?

  1. We have a business risk with our existing data centre belonging to Reliance Communications DAKC. NCLT has begun bankruptcy process for Reliance Communications[1] and therefore we are proactively moving our operations out.

  2. Using this opportunity, we are accelerating our plan to move from data centre model to cloud compute model

  3. By being a complete cloud solution, it enables us to:

    1. Scale up rapidly as we need

    2. Improve the processing power of our applications

    3. Have a more reliable, flexible and secure infrastructure

What are the changes?

  • We are transitioning our services from Data Centre model to Cloud Computing model and therefore moving our services from the Mumbai DAKC Data Centre to AWS Cloud Compute, at Asia Pacific - Mumbai (ap-south-1) location.

  • SIP Trunks and Channels will be terminated at BOM Sify Data Centre

What do I need to do?

You need to make two major changes:

  1. If you were using Bangalore DIDs (080688XXXXX), use the new DIDs of Mumbai (022684XXXXX). The DID List will be given to you soon. ETA Monday, 26th April, 2021.

  2. For our application to use any of your resources from your network (such as API calls), please add the following Egress IP addresses to be whitelisted at your end.

    1. IP to be appended: 65.1.191.148

  3. (For HDFC and RSGI Only): Few configuration changes in DB will be done

  4. (For GoAir Only): Tunnel has be created between 1point1 media gateway servers and AWS Data Centre

If there’s anything else, please let us know by Monday, 26th April, 2021 EOD so we can plan accordingly.

What about Data Security?

  • Data security is always our prime focus, and we ensure that your data remains completely secure with our cloud providers.

  • In order to provide Security of the Cloud, AWS environments are continuously audited, and the

    infrastructure and services are approved to operate under several compliance standards and

    industry certifications across geographies and verticals.

  • Customers can use these certifications to validate the implementation and effectiveness of AWS security controls, including internationally recognised security best practices and certifications including ISO 27001, ISO 27017, ISO 27018, ISO 9001, PCI DSS Level 1 and SOC.

  • Further, Amazon Internet Services Private Limited, an Indian subsidiary of the Amazon Group which undertakes the resale and marketing of AWS services in India, has achieved full Cloud Service Provider (CSP) empanelment, and successfully completed the STQC (Standardisation Testing and Quality Certification) audit from the Indian Ministry of Electronics and Information Technology (MeitY) for cloud services delivered from the AWS Asia Pacific (Mumbai) Region. For more information about AWS certifications and attestations, see the AWS Assurance Programs webpage. For information about general AWS security controls and service-specific security, see the Amazon Web Services: Overview of Security Processes white-paper.

  • You can read more about the security & compliance of AWS here: https://d1.awsstatic.com/whitepapers/compliance/AWS_User_Guide_for_Banks_in_India.pdf

FAQs:

Is there any change in the URL / Domain / for Agents?

No, there are no changes in the URLs for central. They will be switched automatically to new location. URLs will remain same as before: https://central.phonon.io/*

Who shall reach out to for any query?

Please reach out to your relationship manager for any further query. You can also reach out to help@phonon.io for any support as well.

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