Agent Session Report
This report gives the details about the login activity of the agent. The details included in this report are as follows -
Sr No. | Column Name | Description |
---|---|---|
1 | Agent Group | The name of agent group whose agent is part of. |
2 | Agent Name | Name of agent given by the admin, at the time of creating agent |
3 | Username/Email | Username or Email ID of agent, whichever is available |
4 | Device Type | Type of device from which the agent has login. The device type can be mobile number, deskphone, softphone, Landline etc |
5 | Extension | IP in case of softphone, mobile number in case of mobile, landline/deskphone number in case of landline/deskphone respectively. |
6 | Session ID | Unique ID given by the system at each session. Session is the Period between subsequent login and logout |
7 | Login Time | Login time of agent for that session |
8 | Logout time | Logout time of agent for that session |
9 | Logged in Duration | Total time the agent was logged in for that session |
10 | IP Address | IP address in that session. |
11 | Browser | Browser used in that session |
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