Softphone Calling on Mobile & Desktops

Phonon Central also provides a mobile Login Interface for Agents, so that they can login from their Mobile Phones only. To avail the same, you need to follow below steps -

Prerequisites

1. 1 Central Account, garnished with right configuration

2. 100 - 120 kbps speed of Internet

3. 1 Android or iOS Smart Phone

4. 1 SIP Client App compatible with your operating system. For this guide

Step 1 - Account Configuration

1. Request the Support Team to enable Softphone in your account.

2. Once Softphone is activated in your account, head to your desired Agent Group and select 'Softphone' as login method.

Step 2 - Configure VPN on Smart Phone

1. Download OpenVPN for Android or iOS

2. Download Phonon's VPN files from here and upload the asked files in OpenVPN client

3. Use your VPN Credentials to connect with the VPN (Don't have one? Request for one using Infrastructure form)

4. Once you see Connected in your OpenVPN Client, share the shown IP with Rajesh to be whitelisted once.

5. Once whitelisted, you're set.

Agent Steps

1. Login to Central Agent Interface

2. Click on 'Softphone' from login options

3. You'll get details like Host, Username and Password

4. Download Zoiper from Play Store or App Store and open it

5. In the 'Username @PBX/VoIP Provider' field, enter your host and username in the format of HOST@USERNAME. Example, if your host is 192.168.50.15 and your username is 121163, you'll enter: 121163@192.168.50.15 in Zoiper. Enter the password in Password field.

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6. Click on 'Create an Account'

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7. Your hostname will be pre-populated. Click on Next.

    

8. Skip the Authentication screen by clicking on Skip

    

9. In the next screen, the app will attempt to make a connection across many protocols. It should automatically detect SIP UDP option so click on Finish. If not, follow the above steps again carefully.

    

10. Once you click Finish, head back over to the Central Agent Login and click on 'Login as Agent'

11. You're now ready to take calls over the Internet.

Notes :

1. Please ensure to have a stable internet connection with at-least 100kbps to 120kbps of internet speed.

2. If you lose internet connection, your call may get dropped.